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Tutorial on using the ZionCare App and Belun Ring (BLR-100X)

This user guide contains all essential information for the user to make full use of the ZionCare platform. It includes a description on how to use the wearable device, and step-by-step procedures for App installation, account creation, device connection, and data synchronization.
Caption
  1. Search for ZionCare on Google Play or App Store.
  2. You can download and install it.
  3. After the installation is complete, you can open the App.

FAQ

Please check below each white input field for any red warning messages. If a red message appears, it means the field is incomplete or the format is incorrect. Kindly review and make the necessary corrections.

Please make sure the mobile number you entered is correct. If it is incorrect, please correct it and try again. Also check your signal strength—if it's weak, try moving to a better location to improve signal quality, and wait patiently or resend the verification code.

On Android, any app that uses Bluetooth to connect with other devices must request location access as a privacy requirement enforced by the system. Since the BLR-100X transmits data via Bluetooth, the ZionCare App is required to request location permission on Android. However, your location data is not recorded by the ZionCare App, and it does not actively request any unnecessary privacy permissions.

Using the data sync function and viewing all analysis results in the app requires a connection to the database for uploading and processing. Please ensure that your mobile data or Wi-Fi is enabled and connected while using the app.

The purpose of the questionnaire is to help healthcare professionals better understand the user's sleep issues and lifestyle habits, perform an initial assessment of sleep disturbances, and serve as a reference for future diagnosis and treatment. If time permits, it is recommended that you complete the questionnaire.

The ring's band is designed to be interchangeable (please refer to the “Device Overview” section in the user manual for instructions). There are seven sizes available (No.5 to No.11), each marked on the band’s side. You can use the included sizing guide in the box to measure your finger and choose the appropriate size.

Insert the ring back into the charging base and press the base button once. If the base button lights up green, press and hold the button for 3 seconds to power off the base, then press and hold it again for 3 seconds to power it back on. Remove the ring and wear it again to check if it functions normally.
If pressing the button after inserting the ring into the base shows no light at all, the base is turned off. Please press and hold the button for 3 seconds to power it on. Then remove the ring and check its status again.

If the issue persists after trying the steps above, please contact your service representative for assistance. During the process, if the base shows lights of different colors, please refer to the “Device Overview” in the user manual for explanations of the light indicators.

First, check if Bluetooth is enabled on your phone. If it is, make sure the base’s indicator light is solid green. If it’s flashing green, the base is currently receiving data from the ring—wait for it to finish, and the light will turn solid green. At that point, reopen the app to automatically connect. If the light is off, the base may be in sleep mode or powered off. Press the button once to wake it from sleep, or hold for 3 seconds to power it on.

If Bluetooth is confirmed to be on and the base light is solid green, but pairing still fails, follow the steps below:

iOS Device
ios setting
Completely close the app (don’t let it run in the background), then go to your iOS device’s “Settings”.
App ZionCare
Scroll down and find "ZionCare", then tap to open it.
App permission
  • Check if "Bluetooth" access is enabled. If not, allow the app to use Bluetooth. Enabling "Cellular Data" is also recommended. If you’re on Wi-Fi, it doesn’t matter whether "Cellular Data" is allowed, but if you leave Wi-Fi, be sure it’s enabled.
  • Exit settings, open the app and log in. Once the base’s light is confirmed to be solid green, wait a few seconds and the app will automatically pair with the base.
If the issue still cannot be resolved, please contact customer support for assistance.
Android Device
android setting
Close the app completely on your Android phone (do not leave it running in the background), then go to “Settings”.
android application
Scroll down to find "Apps" and tap to enter.
android ZionCare
In the apps list, scroll down to find "ZionCare" and tap to open.
Android permission

Inside the ZionCare app settings, tap "Permissions".

Android permission detail
  • In "Permissions", allow both "Location" and "Nearby Devices".
  • Exit settings, open the app and log in. Once the base’s light is confirmed to be solid green, wait a few seconds and the app will automatically pair with the base.
If the issue still cannot be resolved, please contact customer support for assistance.

Normally, uploading 6–8 hours of sleep data takes about 3–5 minutes. If you don’t upload daily, accumulated data will take longer to sync. We recommend uploading daily to reduce waiting time. After upload, the wearable device will automatically delete the data to ensure sufficient storage. If the white upload status bar at the bottom of the app is stuck, completely close the app (don’t leave it in the background), then reopen it and sync again.

After syncing is complete, do not close the app immediately. Keep it open and wait. If a gray icon appears below the report date, it means the data is still being analyzed. This usually takes about 3–5 minutes, so please be patient.

"Yellow icon"(insufficient sleep) – If the effective sleep time is less than 1 hour, no reliable sleep data can be generated, and the app will not display an analysis report.

"Red icon"(signal abnormality): A high percentage of invalid data was collected, which may be due to:

  • Excessive movement during sleep
  • The blood flow at the measurement site may be weaker than normal.
  • The watch may be worn incorrectly or positioned improperly.

Please try the following to improve results

  • Adjust the tightness of the watch to ensure it fits snugly on the arm, allowing the sensor on the back of the watch to maintain proper contact with the skin for accurate measurement.
  • Try wearing the ring on a different hand
  • Conduct multiple nights of sleep tests to avoid misinterpretation from a single night's data

We recommend conducting several nights of sleep tests to avoid misjudgment based on one night’s data. If you have any medical concerns, be sure to consult with healthcare professionals. Do not delay seeking medical advice or interrupt ongoing treatments based on this report alone.

FAQ

Sync data waiting too long.

Under normal circumstances, it takes about 3-5 minutes to upload sleep data of 6-8 hours. If you do not upload sleep data every day, it will be accumulated and uploaded in the next synchronization, resulting in uploading. The time is longer, so it is recommended to upload daily to reduce the waiting time, and after uploading the data, the data in the wearable device will be automatically deleted to ensure that the capacity is sufficient for continued access.

If upload status the app is stuck for a long time, please completely close the wearable device and the app (including background operation), then restart the app and sync again.